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| Best Airports |
India earns the privilege of having three of top five airports of the world providing awesome international
level services. Airports
of Delhi, Mumbai and Hyderabad, these three Indian
airports are included among the world’s five best airports list, due to the superb facilities of these
airports.
The list was prepared by the Airports
Council International (ACI), which is a global body of all the airports
of the world. In the category of airports, which handle around 25-40 Million Passengers Per Annum (MPPA), Seoul’s Incheon
airport earned the pole position because of it supreme service quality for
the year 2012. Delhi’s Indira Gandhi
International (IGI) airport had
managed to claim the second position in the list.
According to the ACI
statement, Mumbai’s Chhatrapati Shivaji
International Airport was the third best in the mentioned category. Two
Indian airports were featured in the world’s top three airports list in the
category of airports having the handling power of 25-40 MPPA. It is quite a
commendable achievement for sure.
In the category of handling
power of 5-15 MPPA, Rajiv Gandhi
International airport (RGI) of Hyderabad snatched the second position for
their ultra modern top level service qualities. In this category Japan's Nagoya airport was honored as
the best airport of the world.
For the Asia-Pacific Region
in the 'Best Airports by Region'
across all categories Delhi airport was ranked fourth. The top three airports of
the world for this category were Seoul's
Incheon (1st), Singapore's
Changi (2nd) and China’s Beijing
(3rd).
Airports
Council International (ACI) is basically an autonomous body, which
works independently to measure the feedback of the customers on the range of
service delivery parameters. The body also tracks and monitors the customer
experience at a specific airport from the moment of arrival to the departure gate.
ACI had undertaken a
survey, which was named as The Annual Service Quality Passenger Survey. On the
base of this survey it had prepared the list of World’s best airports.
Inclusion of three Indian airports in the list of top five airports of the world has sent
a clear message that India is becoming a developing nation on a very steady
rate now.
First this ‘real time’ data
had been recorded on the day of travel. After that the body analyzed the whole
data while keeping in the find some of the other factors. This will basically
serve as a guide for more improved top international standard service provision
with the expectation of the passengers or the customers.
It has to be mentioned here
that the
annual Airport Service Quality (ASQ)
Awards have already become leading airport passenger
satisfaction benchmark of the whole world. This award mainly recognizes the best airports in the world according to
the ACI’s ASQ passenger satisfaction survey.
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