Business Process Outsourcing, or better known as BPO Industry, is one of
the most emerging and influential industries of Asia-Pacific region in recent
times. This industry has seen a tremendous growth in last decade only, but
according to a research firm named Gartner; it will make history within the
year of 2016. As per Gartner Business Process Outsourcing market in the region
of Asia-Pacific (excluding Japan), will reach a new height of $ 9.5 billion,
which will be up from $ 5.9 billion as of last year.
According
to the very same research firm Gartner, the BPO market in the Asia-Pacific
region is likely to touch $ 6.45 billion mark in this year of 2012. According
to the Director of Gartner Research Mr. T J Singh, the BPO market of
Asia-Pacific region is still relatively underexploited and underdeveloped (though
there is exception too in countries like Australia and New Zealand), when
compared with other market or regions across the globe.
He
added that various BPO service providers are seeing a lot of opportunities in
these regions so they are very much willing to invest their money to these
regions. Loads of work need to be done in the BPO market of Asia-Pacific region
and the BPO service providers are interested in doing that. So the industry
will benefit a lot because of this type of growing opportunities and interests
of various high profile service providers.
In
2011 Australia topped the list of the largest BPO market of the Asia-Pacific
region with a total market size of more than $ 4.63 billion, which is over 3.5
times larger from the second largest consumer of BPO services i.e. India. The
total BPO market size of India is $ 1.26 billion.
According
to Gartner, India and China will eventually continue to hold the position of
the fastest growing BPO markets within the range of Asia-Pacific in the coming
years too. The reason of this is may be the high population of these two
countries. The wages are really very low in India and China, so most the
service providers are likely to invest their money to form industries in these
two countries only. This will also boost the overall economy India and China.
This will also create a lot of vacancies for the youths of these countries. The
jobs in the BPO industry are very much exciting and profitable too. So it will
attract the youth quite easily.
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No wonder, it was probably happen to reach that huge income for Asia Pacific BPO specially in Philippine Call Centers. Some of Australian accounts are lining now in Philippine centers.
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